HELP / FAQ's
Technical Frequently Asked Questions (FAQ's)
What are the system requirements for accessing the website?
To enable optimum system performance it is recommended that your computer has at least the following specifications
Why does the SMF/United website only support Internet Explorer version 5.5 and above?
Internet Explorer 5.5 and above allows for high encryption enabling a much more secure connection. Therefore in order to view the secure pages on our website requires a version of Internet Explorer of 5.5 and above
I use Netscape version 4.05 and am having problems accessing the website. Why is this?
Netscape is not supported on our website. Microsoft Internet Explorer is supported and can be downloaded for free from http://www.microsoft.com
What version of a Web Browser am I using?
To tell what version of a web browser you are using. Open the browser and then click Help/About. Make a note of the version, any service packs and the encryption. To check if this is a recent version of the web browser you will need to go to the browsers website and check if newer versions are available.
I can't access some secure pages on the website.
Certain pages require 128 bit high encryption for security reasons. Earlier versions of Internet Explorer and Netscape do not support the 128 bit high encryption and therefore using the earlier versions will not allow you access to these pages.
What do I do to fix this?
To enable 128 bit encryption you will need to update your version of Microsoft™ Internet Explorer or Netscape browser and this can be done for free by downloading a recent update from either of the following sites
My login has timed out. Why?
For security reasons after a designated time of inactivity the website will automatically log you off the system. This means that within the designated time you can visit other sites and then return to our website without the need to log back in. But after the designated time (ie you have not accessed anything on our website for a period of time) you will automatically be logged off.
The information displayed on my screen is not up to date. Why?
If caching is enabled on your computer then the web page is not necessarily updated each time you visit the site and therefore old information can be displayed. To manually refresh and update the screen you can press the F5 key (or click the Refresh button).
I receive an Acrobat Reader error when opening forms
The error mentions that I am using an old version of Acrobat Reader and that some information may not be able to be displayed. If you receive this error we suggest you download the updated version of Adobe Acrobat free from the Adobe website (http://www.adobe.com)